Patient Rights & Responsibilities
Patient Rights English
What to do if you have a complaint or concern
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We are pleased that you and your physician have selected one of these Surgery Centers
(“Center”) to schedule your surgery. Below is some important information for you to review
before the date of your surgery. If you have any questions after reviewing this material, please
feel free to contact the Center, ask the pre-op call coordinator when she calls you before your
surgery, or ask questions once you arrive at the Center.
- As a recipient of Federal financial assistance, the Center does not exclude, deny benefits
to, or otherwise discriminate against any person on the ground of race, color, creed, sex or
national origin, or on the basis of disability or age in admission to, participation in, or
receipt of the services and benefits under any of its programs and activities, whether
carried out by the Center directly or through a contractor, or any other entity with which
the Center arranges to carry out its programs and activities.
- Patients have the right to personal privacy.
- Patients have the right to receive care in a safe setting.
- The patient has the right to be free from all forms of abuse or harassment.
- Patient disclosures and records are treated confidentially. Patients are given the
opportunity to approve or refuse their release, except when required by law.
- Patients are provided, to the degree known, complete information concerning their
diagnosis, evaluation, treatment, and prognosis, except when it is medically inadvisable to
give such information to a patient or to a legally authorized person.
- Patients are given the opportunity to participate in decisions involving their healthcare,
except when such participation is contraindicated for medical reasons.
- Patients are given information for the provision of after-hour and emergency care.
- Patients are given information regarding fees for service, payment policies and financial
- Patients have the right to decline participation in experimental or trial studies.
- Patients have the right to receive marketing or advertising materials that reflects the
services of the Center in a way that is not misleading.
- Patients have the right to express their concerns and receive a response to their inquiries in
a timely fashion.
- Patients have the right to self-determination including the right to accept or to refuse
treatment and the right to formulate an advance directive.
- Patients have the right to know and understand what to expect regarding their care and
- If a patient is declared incompetent under applicable California health and safety laws by
a court of proper jurisdiction, the rights of the patient are exercised by the person
appointed under State law to act on the patient’s behalf.
- If a State court has not declared a patient incompetent, any legal representative
designated by the patient in accordance with California law may exercise the patient’s
rights to the extent allowed by law.
- Provide complete and accurate information, to the best of your ability, about your (or your
child’s) health, any medications including over the counter products and dietary
supplements, and any allergies or sensitivities; and to report unexpected changes in your
own or your child’s condition.
- Inform your provider about any living will, medical power of attorney, or other directive
that could affect your care.
- Ask for an explanation if you do not understand papers you are asked to sign or anything
about your own or your child’s care.
- Gather as much information as you need to make informed decisions.
- Be available so staff can teach you how to care for yourself or your child; we want to share
our knowledge with you, but you must be prepared to learn.
- Follow the care prescribed or recommended for you or your child by the physicians, nurses,
and other members of the health care team; remember, if you refuse treatment or do not
follow instructions, you are responsible for your actions.
- Respect the rights and privacy of others. Be respectful to all the health care providers and
staff, as well as other patients.
- Know and follow the Center’s policies and procedures.
- Assure the financial obligations associated with your own or your child’s care is fulfilled.
- Be respectful of your personal property and that of other persons in the Center.
- Take an active role in ensuring safe patient care. Ask questions or state concerns while in
our care. If you don’t understand, ask again.
- Provide for a responsible adult to transport you home and, if required by your provider,
remain with you for twenty-four (24) hours.
If you have a complaint or concern…
The Administration of each Center is committed to protecting patient’s rights and providing
quality care. If you have any complaints or concerns, please ask to speak to the Clinical
Director. If you are not able to resolve your concerns, please direct them to the Chief Executive
Officer at (650) 321-8677, (TDD/State Relay Number 711). We are committed to respond to your
concerns. You may also communicate your concerns to either the State of California
Department of Public Health or the federal Office of the Medicare Beneficiary Ombudsman
either in writing or by telephone as listed below:
Silicon Valley and Bascom Surgery Centers
State of CA Department of Public Health
San Jose District Office
100 Paseo de San Antonio, Suite 235
San Jose, CA 95113
Acting District Administrator: Charlene Popke
Telephone: (408) 277-1784 or (800) 544-0348
FAX: (408) 277-1032
Office of Medicare Beneficiary Ombudsman
U.S. Department of health & Human Services
Centers for Medicare and Medicaid Services
Visit: www.medicare.gov or www.cms.hhs.gov/center/ombudsman
Call: 1-800-MEDICARE (1-800-633-4227
Campus and Waverley Surgery Centers
State of CA Department of Public Health
San Francisco District Office
150 North Hill Drive, Suite 22
Brisbane, CA 94005
District Administrator: Dianna Marana
Telephone: (415) 330-6353 or (800) 544-0353
FAX: (650) 301-9970
Accreditation Association for Ambulatory Health Care, Inc. ("AAAHC")
5250 Old Orchard Road, Suite 200
Skokie, IL 60077
Telephone: (847) 853-6060
Fax: (847) 853-9028
All patients have the right to participate in their own health care decisions and to make
advance directives or to execute powers of attorney that authorize others to make decisions on
their behalf based on the patient’s expressed wishes when the patient is unable to make
decisions or unable to communicate decisions. Each Center respects and upholds those rights.
However, unlike in an acute care hospital setting, Each Center does not routinely perform “high
risk” procedures. Most procedures performed in these Centers are considered to be of minimal
risk. Of course, no surgery is without risk. You will discuss the specifics of your procedure with
your physician who can answer your questions as to its risks, your expected recovery and care
after your surgery.
Therefore, it is the policy at each Center, regardless of the contents of any advance directive or
instructions from a health care surrogate or attorney, that if an adverse event occurs during your
treatment at one of these Centers, resuscitative or other stabilizing measures will be initiated and
you will be transferred to an acute care hospital for further evaluation. At the acute care
hospital, further treatment or withdrawal of treatment measures already begun will be ordered
in accordance with your wishes, advance directive or health care power of attorney.
If you have an Advance Directive, please bring a copy of the document with you to the Center
on the day of your surgery.
PHYSICIAN OWNERSHIP IN THE SURGERY CENTER
Your physician may have a financial ownership in the Center where your surgery is scheduled. If
you have questions regarding this, please call the Business Office at (408) 879-1820.
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