Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*


 

87%
86%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Everyone was professional from check in to check out. I have a great team there with Dr Khan and Dr Churnin. I wouldn't have it any other way or any other place if it is my decision.I have been to this facility a number of times and also had my daughters surgery there also. Snow my nurse who got me ready for surgery was great also. She was very informative and easy to talk with.Helps keep one from getting nervous before the main event. Thanks to all."

"Love coming to the center everybody is exceptionally nice and cares!!"

"I am a frequent flyer at this facility and I have always over the last 10-15 yrs. been treated with respect and kindness. I moved over 100 miles away and still travel to use this facility."



"The entire staff was excellent and provided quality care."

"Excellent facility! Great care, I would recommend to anyone! Thanks to all."

"All nurses and doctors were tremendous!"

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.